Questions? We’ve got answers!

Our educated and qualified travel consultants can book you anywhere in the world! We specialize in cruises, family getaways, adventure tours, group travel, coach tours, Disney vacation packages and all-inclusive resorts worldwide. We can help you customize the perfect trip that meets your desires and budget. Whatever your dream getaway looks like, we’ve got you covered.

Yes! Our travel consultants travel regularly, from river cruises in Europe to Disney, the Caribbean and beyond. You can read their first-hand trip reports on our blog.

The internet is for looking, travel consultants are for booking. We know our clients by name, not by a reservation number. We develop relationships with each of our clients and build a connection. We take the time to find out all about you and the experience you’re looking for to ensure you are booking the exact vacation. We are there to support you throughout the entire trip, beginning to end. From the research and planning, to checking in on you when you’re in destination, and in case there are any speed bumps along the way. We care! We care that you have the most fantastic vacation.

Amy’s office is at 637 Niagara Street, 2nd Floor, Welland, Ontario, and in-person meetings are available by appointment. Our other travel consultants work from home across Canada and are happy to meet by phone or video call.

We’re based in the Niagara Region and help travellers from all across Canada. We have some American clients too!

In most cases, no. Cruise lines, tour operators and resorts pay us a commission, so your price is usually the same as booking direct, often with added perks. Some services do have a professional planning fee, and we’ll always tell you upfront if one applies to your trip.

Sometimes. Your first consultation is always complimentary. A professional planning fee applies to some services, such as flight-only bookings, all-inclusives booked with a travel credit or voucher, custom multi-part itineraries, groups and destination weddings, and trip changes or cancellations. We’ll always tell you upfront if a fee applies to your trip.

We recommend booking as far in advance as you can for the best pricing and availability. All-inclusive vacations open up to 11 months ahead, and group all-inclusive trips can often be booked up to 2 years (sometimes more) in advance. Flights on their own open 364 days ahead. Ocean and river cruises can be booked 2–3 years in advance, and coach and guided tours usually about a year ahead.

We are only able to accept payments with credit cards (including Visa/MC debit cards) based on the individual companies we work with. We are unable to accept cash, cheques or e-transfers. We do not offer any financing. However, we are happy to work with you on monthly (or periodic) payments towards your balance owing, ensuring that your trip is paid by the final payment date.

Travitude Travel Group modification and cancellation fees: $50 + HST per room for modifications after booking, and $100 + HST per room for cancellations not rebooked. After-hours or weekend “rush” modifications incur an additional fee. These agency fees are above any supplier/tour operator charges. Every travel supplier also has their own terms and conditions.

Yes, we can assist you with any add-on purchases you might require: excursions, transfers, pre/post hotel stays, theme park tickets, car rentals, even insurance. Please reach out to one of our travel consultants for assistance.

We don’t have access to trips you booked yourself or through another travel agent, so unfortunately we will not be able to provide assistance. We also cannot offer any advice due to liability.

As a TICO licensed travel agency it is mandatory for us to discuss travel insurance every time you book a trip. While many travel suppliers offer their own type of insurance or travel protection, we are all licensed to sell Manulife Insurance. We highly recommend purchasing travel insurance every trip. It protects your investment in case of cancellations, delays, medical emergencies, or other unexpected events. We’ll help you choose the right plan.

Read more about travel insurance